You can place an order directly through our website by adding the selected products to your cart and completing the order, or through the website's chat platform.

Upon successful order placement, you will receive an email with confirmation and information about it. For faster processing, it is important to correctly fill in your contact and delivery details.

A consultant will contact you by phone or email only if further clarification regarding the order is needed.

Orders placed by 3:00 PM on a business day are processed and dispatched on the same day.

Shipments with Speedy and Econt are usually delivered on the next business day, while deliveries with BOX NOW – within 48 hours.

If your order contains a customized product, the production and delivery time may be longer. A representative will contact you to confirm when the order can be shipped.

You can choose the most convenient payment method for you:

• Cash on delivery – you pay for the order upon receipt from the courier.
  
• Online payment with a debit or credit card – fast and secure payment upon completion of the order.
  
• Apple Pay and Google Pay – for even faster and more convenient online payment.
  
• Bank transfer – payment to the company's bank account.
  
• Payment on site – upon collection of the order from our physical store.

No. You can complete your order as a guest without creating an account.

However, creating an account makes your subsequent purchases faster and more convenient – you can easily view your order history, track their status, and use your saved details without re-entering them for each order.

You can request helium inflation for the selected balloons in one of the following ways:

When ordering through the website

Add the desired balloons to your cart and in the "Additional Information" field, indicate that you want them inflated with helium. After completing the order, our colleague will contact you to confirm the date and time for pickup or delivery, as well as the balloon arrangement style.

By phone or Viber

Select the desired balloons from the website and contact us at 0883 969 999 to discuss all order details.

The price for helium inflation is calculated separately based on the type and size of the selected balloons.

Most latex and foil balloons can be filled with helium, but this depends on their size and construction. In the description of each product, you will find information on whether it is suitable for helium filling.

No. The prices of balloons on the website do not include helium filling, unless otherwise explicitly stated.

For products in the "Helium Balloons" collection, the price for helium filling is included in the stated price.

For all other balloons, you can request helium filling additionally, with the price determined by the type and size of the balloon.

The helium inflation price is determined by the type and size of the balloon, as different balloons require different amounts of helium.

If you would like to receive an exact price for the balloons you have selected, contact us or add them to your order and indicate in the "Additional Information" field that you would like them to be inflated with helium.

A standard latex balloon, approximately 30 cm in size, will float with helium for about 10–12 hours.

The floating time is approximate and may vary depending on temperature, storage conditions, and the surrounding environment.

If you need the balloons for a specific time or event, we recommend collecting them on the day of the celebration to ensure they are in their best condition.

Foil balloons usually retain helium significantly longer than latex balloons. The duration depends on the size of the balloon, storage conditions, and ambient temperature.

Store balloons at room temperature, away from direct sunlight, heaters, and sudden temperature changes. Do not leave them in a car for extended periods, especially in very high or low temperatures.

Yes. You can choose a pre-made combination or contact us if you need assistance in combining colors and balloons for your occasion.

Yes. You can visit us at the Emotions Factory physical store in Sofia, where you will find a large selection of our products and can get assistance with your choice.

Yes. You are welcome to visit our store to see the products, colors, and collections in person.

Of course. Tell us about the occasion, theme, or colors you have chosen, and we will help you combine suitable products for a complete festive look.

If the purchased product does not meet your expectations, you can return it within 14 days of receiving the order.

Send the product by a courier of your choice to:

J&K Services Ltd.
Sofia, Vitosha Quarter
110 Simeonovsko Shose Blvd.
tel: 0892214315

Products must be unused, with preserved commercial appearance, original packaging, and labels, where such were part of the product.

After receiving the shipment, we will review the returned items and process your request. The usual processing time for returned products is up to 7 days from their receipt by us.

The costs for returning a product are at the customer's expense, unless the return is due to a wrongly sent or defective product.

You can exchange a purchased product for the same item or for another product from our website, provided that the desired items are in stock.

To request an exchange, please contact us in advance by email: info@emotionsfactory.bg, to confirm the chosen products and shipping method. Courier costs for returning and sending new items are at the customer's expense, unless the exchange is due to an incorrectly sent or defective product.